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Gushcloud Philippines

ABOUT THE SHARED SERVICES TEAM

The Shared Services Team is a support unit of Gushcloud International located in the Philippines.

Its role is to assist the different business units under Gushcloud International in the areas of Finance, Operations, Legal, Human Resources, Corporate Communications, and Creatives.

PERSONNEL

  • Finance & Operations - Liz Maristela

  • Legal - Atty. Randolf Castillo

  • Human Resources - Alaine Paloma

  • Corporate Communications, Creatives - Ross Manicad

  • IPs, Content, Creatives - Darlene Malimas

WORK PROCESS

Standard Operating Procedure for sending Work Requests for the Shared Services Team.

1

All shared service requests must be sent through the Shared Services Portal (www.gushcloud.com/sharedservices). Only use your Gushcloud email address when sending requests.

2

When sending a request, kindly make sure to download the brief template and input all necessary information to avoid any misunderstanding.

3

The requestor must consolidate all information (including the filled-up brief template), pegs, and relevant assets in a Google drive. Input the folder link in your Request Form.

4

The requestor should be readily available to brief the assigned team personally to avoid any delays.

(Strictly no brief, no follow

up on work request)

5

Please do not communicate directly with the artists or editors assigned to your project. For any follow-ups or updates please reach out to:

 

  • Ross Manicad - For requests involving Digital/Static Art, Presentation/Pitch Decks, Social Media Posts, Short Videos/Sizzle Reels (90 seconds maximum), and Press Releases
     

  • Darlene Malimas - For requests involving intellectual properties (IPs), content, and creatives.

6

  • Please refer to the Creatives Process/Service Level Agreement which indicates the number of day/s required to process each job request (i.e. Photo, Video, Texts, Website).
     

  • Submitting the job request means the requestor hereby agrees to the terms and conditions stated within the Shared Services portal.

WORK TIMELINE

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  • Requests during a weekend or Philippine holiday will be considered as received during the next working day.

  • The cut off time for requests in a given working day is SGT2PM. Requests beyond SGT2PM will be considered received during the next working day. 

  • The provided timeline is based on estimates and may change based on the quantity of ongoing works.

  • The timeline will only start to run once all the required information and assets for a particular work are provided by the requestor.

  • The days here refer to working/calendar days; not counting weekends and holidays. Note that artists either reside in the Philippines or Indonesia. 

  • 1 day = 8 hours, half day = 4 hours

  • Revisions that involve a rework (i.e. change/adjustment in direction, creative elements) of the concept, resets to 1st pass turnaround times.

  • Timeline for revisions only begin once complete and comprehensive feedback on the work is to be revised. As necessary, the stakeholder will be duly informed if the requested revisions would need more time to address.

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